Manoj Nair | Microsoft 365 Architecture & Automation

While working with a video stored in SharePoint Online, we encountered the following error when attempting to generate captions: “We’re having trouble generating a transcript and captions right now. Try again in a bit.” The message didn’t explain why caption generation had failed. After investigating where the video was stored, we found a simple workaround that resolved the issue in our environment. The problem The video had been uploaded to the Styles Library of a SharePoint Online site rather than a regular document library. The Styles Library is intended primarily for site styling and related assets, not as a general-purpose repository for business documents and videos. What resolved the issue We moved the video from the Styles Library to another SharePoint document library. After moving the file, we tried generating captions again. This time, caption generation worked. What we learned The location of a video within SharePoint may be worth investigating when troubleshooti...